Complaints Procedure

Complaints Procedure

Bell Lax is committed to providing a high-quality legal service to all our clients.  When something goes wrong we need you to tell us about it.  This will help us improve our standards.  If there is something you are not happy with please contact the lawyer responsible for your matter or if you would prefer, our Client Care Director, Richard Kerry. (Email:  We aim to deal with any concerns promptly, politely and effectively.

We have a Complaints Handling Policy available on request.  If after following our internal investigation of your complaint you are still not satisfied with the outcome then you can refer your complaint to the Legal Ombudsman within 6 months of our final written response to you.  

The Legal Ombudsman's contact details are:


Call: 0300 555 0333 between 9am to 5pm.


Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

If you are concerned about our behaviour, the Solicitors Regulation Authority could help you. You should contact the Solicitors Regulation Authority if you consider we have acted dishonestly, taken or lost your money or treated you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.