Bell Lax is committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us improve our standards. If there is something you are not happy with please contact the lawyer responsible for your matter or if you would prefer, our Client Care Director, Richard Kerry. (Email: firstname.lastname@example.org). We aim to deal with any concerns promptly, politely and effectively.
We have a Complaints Handling Policy available on request. If after following our internal investigation of your complaint you are still not satisfied with the outcome then you can refer your complaint to the Legal Ombudsman within 6 months of our final written response to you. Details on how to contact the Legal Ombudsman and further information on the procedures involved can be found at www.legalombudsman.org.uk.